The Panasonic Message Cards are powerful tools that allow you to professionally greet your customer calls. Whether you want to set up an efficient auto-attendant menu system for your customers, keep your callers engaged with positive greetings while in a call queue, or provide any of the other business applications – the Message Card allows you to make that most important 1st impression on your customers – a lasting and positive one.
The Panasonic Enhanced Messaging Option Card (KX-TDA0192) is a powerful yet cost effective messaging solution for the KX-TDA100 and TDA100D communication platforms. The solution allows businesses to use voice guidance to professionally greet customer calls, as well as provide a cost-effective voicemail solution to enhance customer service, extend business hours of operation and improve employee’s availability and productivity. The solution also supports fax detection – allowing incoming fax calls to be directed to a fax machine for smooth operations.
The ESVM2 messaging option card supports three modes of operation:
Multi-Type Voice Mailbox Supported
Personal Mailbox – Allows individual extension users to have their own Private voice mailbox. Each mailbox is protected by an individually assigned PIN number.
Group Mailbox (Company Mailbox) – Allows businesses with groups of users handling customer calls – e.g. Sales or support staff – that are members of a Calling Group can have a common Group Voice Mailbox. Any member of the group can retrieve the recorded messages.
Remote Access to VoiceMail
The ESVM2 option card allows users to be able to
remotely check for voice messages left at their extension mailbox from another office extension – as well as from out of the office.
The Panasonic Message Card allows you to flexibly handle every incoming call to your business – and turn every call into a potential sale – by courteously and professionally handling the call. Enhance the professional image of your company by using a Message Card with your Panasonic TDA Hybrid IP PBX Systems.
DISA Built-in Automated Attendant Number
(DISA AA Service) Feature
An auto attendant is a MUST communications tool in today’s fast paced businesses and most customers expect an auto-attendant when calling a company’s main phone line. The message cards support:
Using the Message Card, you can easily set up an auto attendant to professionally handle all incoming customer calls to your businesses.
An auto-attendant can drastically reduce the amount of call traffic handled by the operator – allowing the operator to spend more time with your new or important customers. With AA, a caller simply presses a digit to access the relevant department – for example – Press 1 to Place Orders, Press 2 for Customer Support etc. Multiple level AA is also supported – allowing you to build a multi-level nested AA Menu – with up to 64 messages on the TDA100/200. If the caller fails to dial any digits, the call is automatically redirected to the operator extension.
Incoming Call Distribution Queue Message
Increase customer retention by keeping your customers positively engaged with voice message feedbacks while they are waiting to be served. When setting up an Incoming Call Distribution (ICD) group for your customers – the Message Card allows you to provide appropriate OGM messages to callers waiting in queue. Simply use the Queuing Time Table feature of the KX-TDA PBX to create any message sequences for your business needs.
Give PBX Access to Off-site Employees
Support your sales staff while they are on the road. By using the DISA feature – you can control all the calls your roaming/off-site sales staffs makes – by allowing them to call the PBX and go through the PBX when accessing an outside trunk to either make an outside call – or use Tie lines to call other branch offices. This also makes sure that for all your employees – even those that are off-site – you can use the most optimum trunk lines to manage and keep the cost of your outbound calls to a minimum. Special security features requiring PIN codes make sure that only authorised calls go through the system.
Timed Reminder Messages
Businesses in the hospitality market could easily benefit from this feature where guests can receive a prerecorded reminder message on their room extensions. At set time, the phone system calls the extension and plays an appropriate message. Different messages can be played based on time of day settings (example: Day/Lunch/Break/Night). Businesses needing to implement guest wakeup alarm are just one of the examples where a timed reminder message feature can be implemented.
The main difference between the two cards is that the KX-TDA0192 (for use on the KX-TDA100 Platform or ) has voicemail functionality allowing for a cost effective auto attendant and voicemail solution. The TDA0191 (for use on the KX-TDA100 and KX-TDA200) is a messaging card for providing outgoing messages and directing calls, in other words, a straightforward auto attendant. It is not designed to be used as a voicemail.